1. Overview

At Nutzonut Foods, we are committed to delivering your favourite dry fruits and nuts safely and promptly. This Shipping & Delivery Policy explains how we process and ship orders placed on www.nutzonut.com. Please read this policy carefully before placing your order.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends, public holidays, or during festive periods may experience slightly longer processing times.

You will receive an order confirmation email/SMS once your order is placed, and a dispatch notification with tracking details once your order is shipped.

3. Shipping Destinations

3.1 Domestic Shipping

We ship to all major cities, towns, and pin codes across India. During checkout, you can verify if your pin code is serviceable.

3.2 International Shipping

International shipping is currently not available on our website. For international orders, please contact us directly at nutzonutfoods@gmail.com or call +91 93270 04145 to discuss options.

4. Estimated Delivery Timelines

Delivery timelines vary based on your location:

• Rajkot & surrounding areas (Gujarat): 1–3 business days
• Major metros (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata): 3–5 business days
• Tier 2 & Tier 3 cities: 4–7 business days
• Remote or rural areas: 6–10 business days

These are estimated timelines and not guaranteed. Actual delivery may vary due to courier partner operations, weather conditions, public holidays, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and order weight. Current shipping structure:

• Free shipping on orders above a threshold amount (as displayed on the website)
• Standard shipping charges apply for orders below the free shipping threshold
• Remote area surcharges may apply for select pin codes

All applicable shipping charges will be clearly shown before you confirm your order.

6. Courier Partners

We partner with reputed courier and logistics companies to ensure safe and timely delivery of your order. Our courier partners include but are not limited to Delhivery, BlueDart, DTDC, Ecom Express, and India Post.

The courier partner assigned to your order may vary based on your location and availability at the time of dispatch.

7. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number on the courier partner’s website to monitor the status of your delivery.

If you face any difficulty tracking your order, please contact us at nutzonutfoods@gmail.com or call +91 93270 04145 and we will assist you.

8. Packaging

We take great care in packaging our dry fruits and nuts to ensure they reach you fresh and intact. Our packaging is:

• Food-grade and tamper-evident sealed
• Designed to protect products from moisture, dust, and damage during transit
• Labelled with product name, weight, ingredients, best before date, and FSSAI details

If you notice any damage to the outer packaging at the time of delivery, please document it with photographs before opening and contact us immediately.

9. Failed Delivery Attempts

If delivery is attempted but unsuccessful (due to incorrect address, recipient unavailable, etc.), the courier partner will typically attempt re-delivery 1–2 more times. After exhausting re-delivery attempts, the package may be held at a local facility or returned to us.

In case of a returned shipment due to failed delivery caused by incorrect address or non-availability of the recipient, re-shipping charges will apply. Please ensure your delivery address and contact number are accurate when placing your order.

10. Delayed or Lost Shipments

While we do our best to ensure timely delivery, Nutzonut Foods is not liable for delays caused by courier partners, natural disasters, government actions, or other events beyond our control.

If your order has not been delivered within the estimated timeframe, please contact us at nutzonutfoods@gmail.com or +91 93270 04145 and we will investigate the matter with the courier partner on your behalf.

11. Damaged in Transit

If your order arrives damaged, please:

• Do not accept the package if visibly damaged at the time of delivery (if possible)
• Take clear photographs of the damaged packaging and products
• Contact us within 48 hours of delivery with your order number and photographs

We will arrange a replacement or refund as applicable after verification.

12. Special Handling — Perishable Goods

As a food product company, we prioritise freshness. All our products are dispatched with adequate shelf life remaining. During peak summer months or in high-temperature regions, we may use additional packaging to maintain product quality during transit.

We recommend storing received products in a cool, dry place away from direct sunlight.

13. Contact Us

For any shipping or delivery related queries, please reach out to us:

Nutzonut Foods

Street No. 5, Gokul Nagar, 50ft Road

Kothariya Main Road, Rajkot, Gujarat, India

Email: nutzonutfoods@gmail.com

Phone: +91 93270 04145

Website: www.nutzonut.com